Frequently Asked Questions

Can I try My School Files without paying for a subscription?

What can I do during the free trial period?

How do I jump from the free trial to a paid subscription so I can share my portfolio?

What happens when my free trial expires?

What happens if I cancel my subscription?

How can I change or cancel my subscription?

I purchased a subscription but when I tried to restore it in the app, it didn't find it.

How can I request a refund?

When I logged in my data was missing. Where did it go?

When I try to upload photos, nothing happens.

I am unable to set the correct date for a school item.

How do I start a new school year in the app?

How do I view past portfolios in a different school year

How do I change school years in the app?