Frequently Asked Questions
Can I try My School Files without paying for a subscription?
What can I do during the free trial period?
How do I jump from the free trial to a paid subscription so I can share my portfolio?
What happens when my free trial expires?
What happens if I cancel my subscription?
How can I change or cancel my subscription?
I purchased a subscription but when I tried to restore it in the app, it didn't find it.
How can I request a refund?
When I logged in my data was missing. Where did it go?
When I try to upload photos, nothing happens.
I am unable to set the correct date for a school item.
How do I start a new school year in the app?
How do I view past portfolios in a different school year
How do I change school years in the app?